Frequently Asked Questions

Welcome to the Remodina FAQ page. Here you’ll find detailed answers to common questions about our products, ordering process, shipping, returns, payments, and customer support. If you don’t find your question here, feel free to contact us — we’re always happy to help.

🛒 GENERAL QUESTIONS

What is Remodina?

Remodina is an online home supply store offering practical, reliable, and thoughtfully selected household products designed to improve everyday living. We focus on quality, functionality, and customer satisfaction.

Where is Remodina located?

Our business is located at:

106 Elm Dr, North Harrow, Harrow HA2 7BZ, United Kingdom

We operate online and ship orders to the UK and selected international locations.

How can I contact Remodina?

You can reach our customer support team using the details below:

  • Email: info@remodina.com

  • Phone: +44 20 8427 2830

  • Customer Service Hours:
    Monday to Friday — 9:00 AM to 5:00 PM (GMT)

Emails are answered within 24 business hours. Messages sent on weekends are responded to on the next business day.

📦 ORDERING QUESTIONS

How do I place an order?

Placing an order is simple:

  1. Browse products on our website

  2. Add your desired items to the cart

  3. Proceed to checkout

  4. Enter your shipping and billing details

  5. Complete payment securely

  6. Receive an order confirmation email

Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation email containing your order number and purchase details.

If you do not receive a confirmation email, please check your spam folder or contact us.

Can I modify or cancel my order?

Orders can only be modified or cancelled before processing begins.

Once an order has entered processing or has been shipped, it cannot be cancelled or modified and must follow our 30-Day Refund & Return Policy.

What happens if I enter the wrong address?

Customers are responsible for entering accurate shipping information at checkout. Remodina is not responsible for:

  • Incorrect or incomplete addresses

  • Failed deliveries due to address errors

  • Packages returned as undeliverable

Additional reshipping fees may apply.

🚚 SHIPPING QUESTIONS

When will my order be processed?

Orders are processed within 1–3 business days (Monday–Friday).

Orders placed after 5:00 PM, on weekends, or on public holidays are processed the next business day.

How long does shipping take?

  • Transit Time: 4–8 business days

  • Estimated Delivery Time: 7–12 business days (including handling)

Delivery times are estimates and may vary due to courier delays, weather, or customs processing.

Do you provide tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email with tracking details (if available).

Tracking information may take 24–48 hours to update.

Do you ship internationally?

Yes, we ship within the United Kingdom and to selected international destinations. International customers may be responsible for customs duties or import taxes.

What if my package is delayed?

Shipping delays can occur due to factors beyond our control. While we do our best to assist with courier inquiries, Remodina is not responsible for delays caused by shipping carriers.

🔄 RETURNS & REFUNDS

What is your return policy?

We offer a 30-Day Refund & Return Policy.

To qualify:

  • Returns must be requested within 30 days of delivery

  • Items must be unused and in original packaging

  • Proof of purchase is required

How do I request a return?

To request a return, email info@remodina.com with:

  • Your order number

  • Reason for return

  • Photos (if the item is damaged or incorrect)

Return instructions will be provided after approval.

Are return shipping costs covered?

Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or incorrect item).

When will I receive my refund?

Approved refunds are processed within 5–10 business days after the returned item is received and inspected.

💳 PAYMENT QUESTIONS

What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • Debit cards

  • Shopify-supported payment methods

Is my payment information secure?

Yes. All payments are processed using encrypted, PCI-compliant payment gateways. Remodina does not store payment information.

Why was my payment declined?

Payments may be declined due to:

  • Insufficient funds

  • Incorrect billing details

  • Bank restrictions

  • Fraud prevention measures

Please contact your bank for more information.

🔐 ACCOUNT & PRIVACY

Do I need an account to place an order?

No. You may checkout as a guest. Creating an account allows faster checkout and access to order history.

How is my personal information protected?

Your information is protected according to our Privacy Policy, using secure servers, encryption, and trusted service providers.

⚠️ ISSUES & SUPPORT

What if my item arrives damaged or defective?

Contact us within 7 days of delivery with photos or videos of the issue. We will arrange a replacement or refund after verification.

What if my package is marked as delivered but I didn’t receive it?

Please check with neighbors or your local courier. If still unresolved, contact us and we will assist with an investigation. Remodina is not responsible for stolen packages marked as delivered.

📞 CUSTOMER SUPPORT

When is customer service available?

Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all inquiries within 24 business hours.

📍 CONTACT INFORMATION

Remodina
📍 106 Elm Dr, North Harrow, Harrow HA2 7BZ, United Kingdom
📧 info@remodina.com
📞 +44 20 8427 2830